Expanding patient-centric care in all areas of healthcare is not just an empty slogan. It’s a commitment we make as healthcare professionals to better the lives of the people we treat.
Whether patients select a hospital of their choice or are directed to one through their HMO, they rightfully expect “the system” to provide superb treatment. Patients cannot be expected to distinguish between the services provided by the clinical team and the staff supporting them. If an error occurs, such as implanting expired stock, it does not matter to the patient whether the responsibility is with the supplier who did not update the stock on time, or the nurse who did not notice this, or the surgeon who did not bother to double-check. The hospital, as a whole, is guilty and will be held accountable.
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